Shipping Policy
Last updated: 02 June 2026
This Shipping Policy explains how pickup, local delivery, and shipping work for orders placed through Athana's Cakery .
Order Processing
Most cakes and baked goods are made to order. Processing time depends on the product, order size, customization, and our current schedule.
Custom cake orders may require advance notice. Please check the product page or contact us before ordering if you need an item by a specific date.
Pickup Orders
If pickup is available, customers must collect their order during the selected pickup window or confirmed pickup time.
Please arrive on time and handle cakes carefully after pickup. Once an order has been picked up, Athana's Cakery is not responsible for damage caused by transportation, storage, handling, heat, or delays after pickup.
Local Delivery
If local delivery is available, delivery options and fees will be shown at checkout or confirmed before your order is accepted.
Customers must provide a complete and accurate delivery address, phone number, and any access instructions. If we cannot complete delivery due to incorrect information, no answer, restricted access, or customer unavailability, additional delivery fees may apply.
Delivery Timing
We do our best to deliver within the selected or confirmed delivery window. Delivery times may be affected by traffic, weather, road conditions, order volume, or other factors outside our control.
Shipping Availability
Some baked goods may be eligible for shipping where available. Cakes, fragile items, refrigerated items, or custom decorated products may not be suitable for standard shipping.
Shipping availability, rates, and estimated delivery times will be shown at checkout when applicable.
Shipping Carriers
When shipped orders are available, we may use third-party carriers. Once an order is handed to the carrier, transit times and delivery handling are controlled by the carrier.
Incorrect Address
Customers are responsible for entering the correct shipping or delivery address. We are not responsible for lost, delayed, returned, or undeliverable orders caused by incorrect or incomplete address information.
Damaged or Delayed Orders
If your order arrives damaged or delayed, please contact us as soon as possible at info@athanascakery.com with your order number and photos, if applicable. We will review the issue and determine whether a replacement, refund, or other resolution is appropriate.
Contact Us
For shipping, pickup, or delivery questions, contact us at:
Athana's Cakery
Email: info@athanascakery.com