Frequently Asked Questions

We recommend you eat our cake jars within 4 days after receiving them, refrigerate for 7 days, or freeze for up to 3 months.

Please allow them to thaw to room temperature before serving for the best taste.

Our cupcake jars don't need to be refrigerated, if they are eaten within 4 days of receiving, however, they should be kept in a cool, dry place. They can be refrigerated for up to 7 days.

All jars can be frozen for up to 3 months. Please allow them to thaw to room temperature before serving.

Vanilla Bean Royale, Signature Haitian Cremas, Crème de Cookies, and Fraise Crème AC cakes are made with our special Silky Crème au Beurre which is our vanilla buttercream frosting recipe. And the Cocoa Élite is made with rich velvety chocolate meringue frosting. Seasonal and limited time flavors use our variations of either. See each flavor's details page for specific information.

All of our products have labels that list all of the ingredients and allergens. You can also see a list of ingredients and allergens by clicking the "view details" link next to each flavor on our website. Nutritional information is coming soon!

Include your event date, pickup or delivery needs, number of servings, flavor ideas, color palette, theme, budget range if you have one, and any inspiration images.

Unfortunately we can't customize our cupcake jars with different frostings or toppings. However, we're always adding flavors to our website, so check back often to see what's new.

Our cupcakes are baked in a facility that uses peanuts/peanut butter, tree nuts, soy, dairy, wheat, and eggs on the premises. Please review the allergy information on specific flavors before ordering.

Some of our flavors are seasonal and only available for a limited time. For a list of our currently available flavors, click here

We can customize your cake jars with top labels with advance notice. For pricing information and customization options, email us at info@athanascakery.com

There is a flat shipping fee of $9.99 for our 2 jar packs.

4 jars packs or higher includes free shipping.

For corporate/event/wedding orders, shipping price will discussed upon getting a custom quote. A representative can help you with your entire order and provide you with a full quote. You can email us at info@athanascakery.com.

Each cake jar is baked fresh to order. To ensure every jar arrives with the quality and freshness we expect, we currently ship once per week.

Order by Sunday at 4:59 PM ET for Monday shipping.

Orders placed after the cutoff will ship the following Monday.

You'll receive tracking information as soon as your order is on its way. Most orders arrive within 2–3 business days after shipment.

Launch Notice: We’re currently on our launch shipping schedule. Our initial launch is limited to just 120 Signature Cake Jar Boxes. Once sold out, ordering will close until the next production release.

We can change addresses and messages to orders placed online if you notify us by the Saturday of the week your order was placed at 11:59pm. Once an order has been processed for shipment, we can no longer make changes.

We ship via USPS without a signature required. So it will be left at your door.

It is advised you plan to bring your package in immediately so that it doesn’t sit outside in the heat during warmer months. We ship your package with ice packs and insulation for shipping but it may get warm if left outside long.

You’ll receive a tracking number to the email address provided when checking out as soon as your shipping label has been printed. We encourage you to follow your package and if you have not received your package, to please contact USPS.

Unfortunately, we aren't able to ship to APO addresses

We only sell our 8 oz mason jars. The weight you see on the label is the weight of the actual product in the jar. 8 oz refers to the weight of the jar. Federal (FDA) regulations require us to put the product "weight" on all of our jars. Some products weigh more than others so you'll notice the weight on the label may be different depending on the product you purchased.

Because our cake jars are made fresh to order and are perishable food products, all sales are final.

We do not accept returns, exchanges, or cancellations once an order has entered production or has been shipped.

However, your satisfaction is important to us. If your order arrives with any of the following issues, please contact us within 24 hours of delivery:

Your order arrives damaged during transit.
You receive the wrong item.
Your order is missing items.
Your package arrives in an unsafe condition.

To help us review your claim, please email us at info@athanascakery.com with:

Your order number
Photos of the package and product
A brief description of the issue

Approved claims may be eligible for a replacement, store credit, or refund at our discretion.

We are not responsible for:

Incorrect shipping addresses provided by the customer
Delays caused by shipping carriers
Packages left unattended after delivery
Minor cosmetic imperfections that do not affect product quality

By placing an order, you acknowledge that our products are perishable and made specifically for your order.